PALO ALTO — Jobox.ai, a software company that provides home service marketplaces with an AI-based infrastructure to directly connect their customers with skilled trades professionals (“pros”), has secured a $42 million Series B funding round led by General Catalyst. Additional investments came from new and existing investors including Resolute VC, NNS, Expanding Capital and Joey Low.
The company is officially coming out of stealth mode and will use the funds to expand its platform to serve new markets and professions, and develop new features to help pros operate and grow their business all in one mobile application.
The home services industry is a $595 billion industry, which has continuously grappled with increased demand and a severe skilled labor shortage. U.S. consumers spent over $376 billion in home improvement, $157 billion in home maintenance and $60 billion in emergency repairs last year, yet supply is scarce, with less than six million pros across the U.S. Archaic, paper-first practices in the industry are only exacerbating the problem, making it more difficult for consumers in need of home services to be matched with the right pros.
“Consumers are looking for pros online, but the majority of them are still working with pen and paper. They don’t have the proper tools in place to grow their business on the internet and have to rely on lead generation companies and middlemen that take most of their profit,” said Jobox CEO Shay Bloch. “Jobox has spent the last few years in stealth mode building a marketplace infrastructure that solves the problems of the home service industry. Companies get to provide their customers with more holistic digital journeys while pros get direct access to jobs without having to pay any lead gen fee. With this new round of funding, we look forward to expanding the infrastructure that will define the home services industry for years to come.”
The Jobox platform not only serves as an all-in-one workplace for skilled pros that eliminates paper-heavy processes, it allows Jobox to get a real-time view on the pro’s location, skills and availability to take a job. Jobox is leveraging the data to assign new jobs from nationwide demand partners to a single dedicated pro in a local market. It eliminates the need for the customer to choose and validate the pros themselves. By optimizing the pro’s work day, Jobox is able to dispatch jobs efficiently and create the ultimate experience on every side of the marketplace.
The platform also serves as a primary resource for home service marketplaces looking to launch or expand home services by providing a fast, reliable network of pros. Through Jobox’s infrastructure, companies like the Hillman Group can better serve end customers and as a result, diversify their revenue.
“The Hillman Group receives thousands of calls every month from customers looking for locksmith services through our network of 7,000 Minute Key kiosks,” says Randy Fagundo, President of Robotic Digital Solutions at The Hillman Group. “Thanks to Jobox, we can redirect these calls to the right local pros and provide a seamless end-to-end experience. Instead of trying to replace locksmiths, Jobox enables us to partner with them in a way that helps them thrive in their local communities.”
“Jobox is helping transform the relationship between pros and home service marketplaces,” said Niko Bonatsos, Managing Director at General Catalyst. “We’re thrilled to work with Jobox on their journey to help create a more efficient and competitive home services industry.”