BusinessWire

Chatmeter Launches Mobile App to Streamline Customer Engagement and Support Real Time Reputation Management

As states and businesses reopen, app enables on-the-go location and hours updates, and faster responses to customers

SAN DIEGO--(BUSINESS WIRE)--#AI--Chatmeter, the leader in local search marketing and reputation management, today announced the launch of its new mobile app. The app brings key features from the Chatmeter LocationHQ reputation management and local SEO platform to mobile devices – providing marketers with the necessary tools to optimize local brand reputation from anywhere.



For the first time in the digital marketing industry, brands can now update listings information directly from a mobile device, helping them maintain trust and loyalty particularly as businesses reopen and regulations vary across state and county lines. Coupled with in-app review management and response capabilities, these hyperlocal marketing and real-time customer engagement strategies are paramount to helping businesses rebuild post-crisis and thrive long-term.

Key Features and Benefits:

  • Streamlined Interface: Users can access key features of the LocationHQ dashboard from a smartphone, including listing management on the go, direct access to customer service and more.
  • Listings Information: Keeping location information up-to-date is easier than ever before with Chatmeter's Mobile app including hours changes, updating photos, and any other listings adjustments across sites like Google, Facebook, Yelp, and more all in one place.
  • Rapid review responses: Immediately take action on customer reviews so your brand can always provide superior customer service. The mobile app is a cohesive extension of the Chatmeter dashboard - utilizing real-time alerts, brand verified response templates, and seamless approval systems.

“Businesses today are updating their policies, store hours, and temporary closures on a daily basis. We have been supporting many businesses in successfully communicating with their customers and making changes to their listings quickly and efficiently, which is now more important than ever,” said Collin Holmes, CEO and Founder of Chatmeter. “Marketers are having to do more with less - especially resources right now. Yet, the digital marketing demands are even higher with the amount of changes in business data. This mobile tool allows a marketer to have a centralized, on-the-go solution to address these issues.”

To learn more about how your company can improve the customer experience and improve revenue, check out our blog.

About LocationHQ

Chatmeter’s all-in-one online Reputation and Local SEO management software helps multi-location brands and agencies stay in control of every location. Real-time monitoring of all reviews, social media pages, and listings makes it easy to take action where you need it most.

About Chatmeter

Consumers have high expectations for brands to deliver accurate information with convenience. Chatmeter (www.chatmeter.com) gives multi-location brands the tools to manage the online to offline customer journey by focusing on improving online reputation, business listings and local SEO rankings.

Established in 2009, Chatmeter now analyzes billions of customer reviews, social media mentions and sentiments from hundreds of sources to help businesses keep a pulse on all of their locations. Fortune 5000 companies rely on Chatmeter’s expertise in multi-location brand management to make confident business decisions that provide a competitive advantage at every location. From search rankings to business listings, store pages and more, Chatmeter is the trusted solution for driving traffic and revenue to local businesses in over 40 industries including retail, healthcare, financial services, real estate, food services, and automotive.

Chatmeter is the recipient of top accolades including the Inc. 5000, Entrepreneur 360 and Street Fight Local Visionary Awards, as well as local San Diego recognition as a Top Workplace by the Union-Tribune.


Contacts

Hotwire Global for Chatmeter
Maya Vega
949 375 0443
ChatmeterUS@hotwireglobal.com