PALO ALTO — Aisera, operator of an AI-driven platform that automates tasks, actions and workflows for employees and customers, has secured $20 million in Series B funding. The round was led by Norwest Venture Partners, with participation from Menlo Ventures, True Ventures, Khosla Ventures, First Round Capital, Ram Shriram and Maynard Webb Investments.
The company has now raised over $50 million in total funding. It plans to use the capital for the rapid expansion and deployment of its AI-platform in enterprise IT, HR and customer service environments.
Aisera offers the industry’s first proactive, personalized, and predictive AI Service Management (AISM) solution, incorporating conversational AI and RPA to automate workflows in an interactive manner for both enterprise and consumer organizations. Propelled by AI and Machine Learning, the solution auto-resolves tasks, actions, and workflows for IT, Customer Service, Sales, and Operations. It works with existing service desk products (Salesforce, ServiceNow, Atlassian, and BMC, for example) and knowledge bases to deliver users a superior end-to-end experience. Aisera improves productivity, enables self-service, and drastically reduces service desk and operations costs.
“Every wave of IT innovation creates a new set of challenges,” said Matt Howard, general partner at Norwest Venture Partners. “Aisera addresses those challenges, as the founders are seasoned entrepreneurs with deep expertise in service desk, security, and customer service cloud solutions. We are thrilled to be part of their new journey.”
“At Ciena, we want our employees to be productive,” said Craig Williams, CIO at Ciena. “This means they shouldn’t be trying to figure out how a ticketing tool works, nor should they be waiting around for a tech to fix their issues. We believe that 75% of all incidents can be resolved through Aisera’s technology, and we believe we can apply Aisera across multiple platforms. Aisera doesn’t just make great AI technology, they understand our problems and partner with us closely to achieve our mission.”
“Aisera is a leading-edge technology that delivers immediate value,” said Gary Wang, Federal Vice President Cloud, Infrastructure, and Security Services at Unisys. “Aisera’s AI Service Desk solution is very unique in improving user experience and resolving IT requests autonomously —reducing the workload on service desk teams, while enabling them to focus on critical business issues.”
“We like to follow entrepreneurs like Muddu into the future,” said Jon Callaghan, co-founder of True Ventures. “He’s a proven leader in AI technologies, and this is our third time funding him. Aisera’s forward-thinking approach to streamlining workflow is yet another example of Muddu’s foresight into what will soon become a best practice in business. This market is ready for his team’s innovation.”
Aisera was founded by serial entrepreneur Muddu Sudhakar, who previously built and led Kazeon (acquired by EMC, 2009), Cetas (acquired by VMware, 2012) and Caspida (acquired by Splunk, 2015).