Today’s Webinar: Verint and U-Haul Join Forces to Share Tips on Successfully Transitioning the Contact Center to a Work-from-Home Model
MELVILLE, N.Y.--(BUSINESS WIRE)--#ActionableIntelligence--Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, is hosting a series of webinars to help organizations adapt and respond to the current environment.
“With employees everywhere required to work remotely, organizations must act quickly to support this transition and Verint’s workforce engagement software is an essential tool set,” says Verint’s Ryan Hollenbeck, SVP, global marketing. “A large-scale pivot to a virtual contact center, remote CX program or back office operations on short notice doesn't have to create chaos. That’s why Verint is collaborating with its customers and industry experts to offer guidance on the right practices and solutions needed to provide the high level of service customers need in response to recent world events.”
Join us for these upcoming webinars, all 60-minutes in duration:
March 25, 1 p.m. ET
Joel White, forecasting manager at U-Haul International, will discuss how the company successfully enabled a large portion of its contact center agents to work at home with outstanding results including: greater agent flexibility; better forecasting and scheduling; and improved responsiveness to spikes in call volume. Verint’s Ryan Hollenbeck, SVP, Global Marketing, and Andressa Marlan, Product Strategy Manager, will also participate as featured webinar speakers.
March 26, 1 p.m. ET
Dorothy Cooper, Verint Customer Success Manager, will explore key experience management strategies that can be put in place immediately to address social and business challenges. Learn how to connect listening tools, share data often and transparently, double down on digital for communications and extend listening to employees.
March 31, 1 p.m. ET
Join Verint’s Lori Britt, Vice President and Practitioner of Organizational Psychology, as she explains the psychological and organizational change management challenges that lie ahead. Lori will provide clear, tactical advice that leaders need to navigate this unprecedented situation.
April 2, 1 p.m. ET
Get advice on how to use multiple communication channels such as virtual assistants, chat, and surveys to understand customer and employee questions, and respond quickly and effectively.
Last week, Verint kicked off the webinar series by providing strategies to help manage a fully remote contact center and workforce, maintain employee engagement, better understand how employees are spending their time and how to best leverage current technology investments. Click here to replay.
For more information on upcoming Verint webinars and to register, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2019, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2019, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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