ServiceNow Inks Five-Year Deal With Visa

<p><strong>SANTA CLARA<&sol;strong> &&num;8212&semi; ServiceNow&comma; a leading digital workflow company&comma; has signed a five-year strategic alliance with Visa to transform payment services&period; The initial phase includes the launch of ServiceNow Disputes Management&comma; Built with Visa<i>—<&sol;i>a single&comma; connected disputes resolution solution for issuers&period;<&sol;p>&NewLine;<p>Managing disputes currently involves multiple systems and teams&comma; and many financial institutions often use siloed solutions that are not fully integrated with one another&period; This disconnected approach creates complexity&comma; delays crediting and resolving disputes&comma; can create potential losses&comma; and ultimately&comma; impacts the customer experience&period; ServiceNow Disputes Management&comma; Built with Visa is a streamlined solution that blends the best of ServiceNow’s AI-first platform and the company’s Financial Services Operations solution with Visa’s deep technology investments&period; Each year&comma; Visa helps prevent &dollar;30 billion in fraud for consumers and small businesses using cutting edge technology&comma; including tokenization and AI&comma; deployed throughout the entire payments ecosystem&comma; including disputes management&period;<&sol;p>&NewLine;<p>&OpenCurlyDoubleQuote;At the heart of our alliance is a commitment to build industry-leading products that help financial institutions boost employee productivity&comma; create great customer experiences&comma; and drive business growth&comma;” said John Ball&comma; senior vice president and general manager&comma; customer and industry workflows&comma; ServiceNow&period; &OpenCurlyDoubleQuote;By making Visa’s services available through ServiceNow’s intelligent&comma; AI-first platform&comma; we’re powering innovation and setting a new standard in the payments industry&period;”<&sol;p>&NewLine;<p>&OpenCurlyDoubleQuote;Solving customer pain points is core to our business at Visa&comma; and collaborating with an industry leader like ServiceNow will allow us to help issuer partners resolve disputes more efficiently&comma;” said Vanessa Colella&comma; global head of innovation and digital partnerships&comma; Visa&period; &OpenCurlyDoubleQuote;ServiceNow and Visa look forward to offering clients the latest technology solutions&comma; so they can focus on delivering an excellent experience for their customers&period;”<&sol;p>&NewLine;<p>ServiceNow Disputes Management&comma; Built with Visa will unite the entire dispute management process – from the first indication that a charge is questionable to early resolution&comma; investigation&comma; and final resolution&period; It includes a single experience for solving disputes so that employees can have high quality engagements with cardholders&comma; as well as dashboards&comma; automation&comma; alerts&comma; and the ability to audit all transactions&period;<&sol;p>&NewLine;<p>Two standout features enhance its efficiency&colon; a modern&comma; user-friendly low code platform that allows financial institutions to make swift updates to their disputes management process&comma; and generative AI-powered experiences that improve customer intake and agent investigation&period; The solution also incorporates ongoing changes to disputes rules and applies industry best practices for processes&comma; workflows&comma; and staying ahead of fraud&period;<&sol;p>&NewLine;