TCV Leads $40 Million Round in Syllable

SUNNYVALE &&num;8212&semi; AI-enabled healthcare automation provider Syllable has landed a &dollar;40 million Series C funding round to improve the patient experience with intelligent voice solutions for health system call centers and medical practice offices&period;&NewLine;Funding was led by TCV with participation from existing investors Oak HC/FT, Section32, and Verily and will be used to further develop Syllable’s main solution, the Syllable Patient Assistant, which meets patients where they are – on the phone, web, and via SMS&period; Syllable connects patients with the information and care they need, when they need it&period; Leveraging machine learning (ML) and natural language understanding (NLU), Syllable’s platform improves the patient experience and satisfaction while decreasing operational costs and staffing burdens for health systems&period;&NewLine;The rate of deployment of Syllable at U&period;S health systems has been accelerating with the increase in calls to healthcare providers post-COVID and the increased burden in staffing for healthcare call centers, medical practice offices, and hospital departments&period; Adoption has also been accelerated by increasing awareness of patient dissatisfaction with the current state of U&period;S&period; healthcare, sparked by rising patient expectations and demands for improved access to care at health systems, demands for convenience, and increased personalization of care&period;&NewLine;Health systems face increasing challenges with recruiting staff for patient-facing functions on the phone at hospitals and the front desk at medical practices&period; Many health systems have implemented digital tools to augment staff shortages&period; However, challenges remain with digital transformation in healthcare&semi; integration issues are top of mind for health systems, and patients are increasingly demanding more consumer-friendly service from healthcare providers&period;&NewLine;&OpenCurlyDoubleQuote;Implementing truly patient-centric call center automation and digital self-service tools are critical steps for health systems to better serve their patients&period; Syllable’s technology platform and approach is poised to do just that,” TCV General Partner Matt Brennan said&period; &OpenCurlyDoubleQuote;We’re excited to back a company on a mission to help improve the patient experience while enabling health systems to thrive&period;”&NewLine;&OpenCurlyDoubleQuote;Syllable’s automation has demonstrated our ability to modernize the healthcare contact center and improve the patient experience&period; We work closely with health systems to provide intelligent, automated features with the Syllable Patient Assistant, and focus on improving access to care for all patients in the U&period;S&period;” Kobus Jooste, CEO of Syllable, said&period; &OpenCurlyDoubleQuote;We look forward to our new relationship with TCV and continuing to serve our health system partners by expanding the deployment of Syllable for patients&period;”&NewLine;

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