TCV Leads $40 Million Round in Syllable

<p><strong>SUNNYVALE<&sol;strong> &&num;8212&semi; AI-enabled healthcare automation provider Syllable has landed a &dollar;40 million Series C funding round to improve the patient experience with intelligent voice solutions for health system call centers and medical practice offices&period;<&sol;p>&NewLine;<p>Funding was led by TCV with participation from existing investors Oak HC&sol;FT&comma; Section32&comma; and Verily and will be used to further develop Syllable’s main solution&comma; the Syllable Patient Assistant&comma; which meets patients where they are – on the phone&comma; web&comma; and via SMS&period; Syllable connects patients with the information and care they need&comma; when they need it&period; Leveraging machine learning &lpar;ML&rpar; and natural language understanding &lpar;NLU&rpar;&comma; Syllable’s platform improves the patient experience and satisfaction while decreasing operational costs and staffing burdens for health systems&period;<&sol;p>&NewLine;<p>The rate of deployment of Syllable at U&period;S health systems has been accelerating with the increase in calls to healthcare providers post-COVID and the increased burden in staffing for healthcare call centers&comma; medical practice offices&comma; and hospital departments&period; Adoption has also been accelerated by increasing awareness of patient dissatisfaction with the current state of U&period;S&period; healthcare&comma; sparked by rising patient expectations and demands for improved access to care at health systems&comma; demands for convenience&comma; and increased personalization of care&period;<&sol;p>&NewLine;<p>Health systems face increasing challenges with recruiting staff for patient-facing functions on the phone at hospitals and the front desk at medical practices&period; Many health systems have implemented digital tools to augment staff shortages&period; However&comma; challenges remain with digital transformation in healthcare&semi; integration issues are top of mind for health systems&comma; and patients are increasingly demanding more consumer-friendly service from healthcare providers&period;<&sol;p>&NewLine;<p>&OpenCurlyDoubleQuote;Implementing truly patient-centric call center automation and digital self-service tools are critical steps for health systems to better serve their patients&period; Syllable’s technology platform and approach is poised to do just that&comma;” TCV General Partner Matt Brennan said&period;  &OpenCurlyDoubleQuote;We’re excited to back a company on a mission to help improve the patient experience while enabling health systems to thrive&period;”<&sol;p>&NewLine;<p>&OpenCurlyDoubleQuote;Syllable’s automation has demonstrated our ability to modernize the healthcare contact center and improve the patient experience&period; We work closely with health systems to provide intelligent&comma; automated features with the Syllable Patient Assistant&comma; and focus on improving access to care for all patients in the U&period;S&period;” Kobus Jooste&comma; CEO of Syllable&comma; said&period; &OpenCurlyDoubleQuote;We look forward to our new relationship with TCV and continuing to serve our health system partners by expanding the deployment of Syllable for patients&period;”<&sol;p>&NewLine;