Lyft Teaming Up With Anthropic to Introduce AI Products

<p>Ride-sharing company Lyft is working with Anthropic to introduce customer-first&comma; AI-powered Lyft products&period; This is to enhance the rideshare experience for its community of more than 40 million annual riders and over 1 million drivers&period; The work includes early research testing of new models and technology&comma; alongside initiatives to advance Lyft&&num;8217&semi;s engineering capabilities&period;<&sol;p>&NewLine;<p class&equals;"Body&lowbar;reading-column&lowbar;&lowbar;t7kGM paragraph-m post-text">Lyft&&num;8217&semi;s customer care AI assistant&comma; now powered by Claude via Amazon Bedrock&comma; has reduced customer service resolution time by 87&percnt;&comma; handling thousands of daily customer inquiries while seamlessly transitioning complex cases to human specialists when needed&period;<&sol;p>&NewLine;<p class&equals;"Body&lowbar;reading-column&lowbar;&lowbar;t7kGM paragraph-m post-text">The collaboration focuses on three key areas&colon;<&sol;p>&NewLine;<ul class&equals;"Body&lowbar;reading-column&lowbar;&lowbar;t7kGM paragraph-m post-text">&NewLine;<li><strong>AI-Powered Solutions&colon; <&sol;strong>Lyft and Anthropic will architect and deploy AI applications that enhance the rideshare experience for both riders and drivers&period;<&sol;li>&NewLine;<li><strong>Early Testing&colon; <&sol;strong>Lyft will participate in research testing for new products and capabilities to ensure they align with the needs of riders and drivers&comma; enabling faster integration of proven solutions&period;<&sol;li>&NewLine;<li><strong>Engineering Advancement&colon; <&sol;strong>Anthropic will provide specialized training to strengthen Lyft&&num;8217&semi;s engineering teams&comma; accelerating their ability to build innovative AI-powered features&period;<&sol;li>&NewLine;<&sol;ul>&NewLine;<blockquote class&equals;"Body&lowbar;reading-column&lowbar;&lowbar;t7kGM paragraph-m post-text"><p>Software engineering has undergone a seismic shift with the introduction of GenAI technologies&period; Gone are the days when humans were predominantly writing code&period; With the promise of LLMs&comma; especially leading models for coding like Claude&comma; and agentic AI&comma; we&&num;8217&semi;re working to revolutionize our engineering organization to more effectively build game changing products for our customers&period;<&sol;p><&sol;blockquote>&NewLine;<p class&equals;"Body&lowbar;reading-column&lowbar;&lowbar;t7kGM paragraph-m post-text">— Jason Vogrinec&comma; Executive Vice President&comma; Platforms at Lyft<&sol;p>&NewLine;<p class&equals;"Body&lowbar;reading-column&lowbar;&lowbar;t7kGM paragraph-m post-text">For the millions of people who rely on Lyft every day&comma; this collaboration aims to make every interaction more efficient and personal&period; When engaging with Claude-powered features&comma; users will experience the same thoughtful&comma; human-centered approach that defines both companies&&num;8217&semi; commitment to customer service&period;<&sol;p>&NewLine;<blockquote class&equals;"Body&lowbar;reading-column&lowbar;&lowbar;t7kGM paragraph-m post-text"><p>Lyft is using Claude to both reimagine the future of ridesharing&comma; and at the same time deliver tangible benefits to their community today&comma;&&num;8221&semi; said Michael Gerstenhaber&comma; Vice President of Product Management at Anthropic&period; &&num;8220&semi;This approach&comma; combined with their deep collaboration with our team of experts&comma; creates a blueprint for how companies can successfully bring AI into their business&period;<&sol;p><&sol;blockquote>&NewLine;<p class&equals;"Body&lowbar;reading-column&lowbar;&lowbar;t7kGM paragraph-m post-text">— Michael Gerstenhaber&comma; Vice President of Product Management at Anthropic<&sol;p>&NewLine;