Leading EHR Provider Recovers from Outage and Moves Employees Fully Remote on 8x8 Cloud Communications and Contact Center Solution
CAMPBELL, Calif.--(BUSINESS WIRE)--#CCTR--8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced Nashville-based electronic health records (EHR) provider Qualifacts is now using the 8x8 X Series cloud communications and contact center solutions to support operations and remote employees across 35 states.
Qualifacts is a leading EHR provider for behavioral health and human services organizations across the United States. The company and its EHR platform, CareLogic®, helps providers adapt to rapidly changing environments and focus on what is most important – client care – by optimizing efficiency and productivity.
Qualifacts began preparation for the COVID-19 crisis in January to ensure long-term business continuity and sustainability through the arch of the anticipated pandemic. Qualifacts telephone systems were not initially top-of-mind. When a devastating tornado impacted Nashville’s city-wide telecommunications infrastructure in March, Qualifacts determined a more resilient and flexible communications platform was required to ensure long-term business continuity. In partnership with the telecommunications consulting and process outsourcing firm Resource Communications Group (RCG), Qualifacts engaged 8x8.
“When we began preparations in January for the COVID pandemic, we were not focused on our telephone systems. The impact of the tornadoes created an opportunity,” said Tom Keen, Chief Technology Officer, Qualifacts. “We rapidly engaged RCG, and together we engaged 8x8. In a matter of five days, they achieved the near-impossible. In parallel to executing our plan to transition our workforce to fully remote operations, we were able to stand up, roll-out and train on the 8x8 cloud communications and contact center solution, all without disruption to our team, our customers or our business.”
Qualifacts deployed 8x8 X Series, an integrated voice, video, chat, contact center and enterprise API solution that is built on an open, modern cloud technology platform. By using a single application for mobile and desktop devices, company employees, including contact center agents, are able to work safely and remotely, with complete access to their phone numbers and extensions for calling, unlimited secure video conferencing and chat. Qualifacts now has a solution that aligns with their business continuity plan, and enables resilient and responsive communications, collaboration and customer engagement from anywhere in the world.
“8x8’s mission is to deliver cloud communications and contact center solutions that allow organizations to be ready, responsive and resilient, while enhancing employee and customer experience,” said Vik Verma, Chief Executive Officer at 8x8, Inc. “We’re incredibly proud of the speed with which we deployed our platform for Qualifacts, getting their communications and customer engagement back online and ready to take their team fully remote in response to the natural disaster and current public health crisis.”
More than 20 Million Video Meetings Monthly Active Users Worldwide
8x8 X Series meets the needs of businesses with a mobile and remote workforce by providing a highly reliable and resilient solution across desktop and mobile devices for voice, video conferencing, chat, contact center, APIs and advanced analytics built on an open cloud technology platform. This allows companies to rapidly unify a distributed workforce and enable flexible workstyles. 8x8 X Series includes 8x8 Video Meetings, powered by Jitsi, an open source community for secure video meetings technology sponsored by 8x8. 8x8 Video Meetings is also available as free and paid standalone versions at https://8x8.vc, and is optimized for use with the WebRTC standard which enables attendees to instantly join meetings without any downloads or plugins.
8x8 Contact Center, available as part of X Series, is a complete solution including ACD, IVR, digital channels, outbound dialer, reporting, customer experience analytics, quality management, speech analytics, customer surveys and knowledgebase, all delivered on one unified, secure and reliable platform featuring single sign-on and centralized administration. Pre-built CRM integrations make it easy for agents to access and view customer data.
8x8 has experienced a significant increase in usage across its private and secure video meetings solutions, including Jitsi Meet and 8x8 Video Meeting services, with monthly active users growing globally to more than 20 million1. For the latest 8x8 video meetings solutions usage statistics, user stories and social posts updated daily, visit https://www.8x8.com/live.
1 A Monthly Active User is defined as a unique user who attended at least one meeting, with at least one other attendee, in the last 30 days.
About 8x8, Inc.
8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.
8x8® and 8x8 X Series™ are trademarks of 8x8, Inc.
8x8, Inc. Contacts:
John Sun, 1-408-692-7054
Victoria Hyde-Dunn, 1-669-333-5200