Press Ganey Launches the Health Care Industry’s First High Reliability Platform to Enable Enterprise-Wide Safety Improvement

Real-Time Reliability Management System Enables Consistent Application of High Reliability Organizing Principles, Cause Analysis, and Action Planning

BOSTON--(BUSINESS WIRE)--Press Ganey today launched its High Reliability Platform™ (HRP™), the industry’s first safety management solution to incorporate the company’s widely adopted HPI® methodologies for classifying, analyzing, and reducing safety events. Providing a quantum advancement over traditional event reporting, HRP allows health care organizations to measure, understand, and act on the system and human factors that cause harm to patients, families, and caregivers. The platform enables the measurement that is essential for achieving high reliability and providing care that is consistently safe, high-quality, and patient-centered. When paired with the HPI Press Ganey Patient Safety Organization (PSO), HRP facilitates benchmarking, learning, and peer-to-peer sharing across the industry.

“Variation is the most significant barrier to safety and quality,” said Patrick T. Ryan, Press Ganey’s Chairman and CEO. “The combination of HPI methodologies and enterprise-wide adoption of high reliability culture and processes is an extremely powerful accelerator of improvement. Organizations realize dramatic improvements not only in safety, but in caregiver engagement, patient experience, and operational efficiency.”

Built on Press Ganey’s state-of-the-art digital platform and residing on the largest cloud-based safety database in the industry, HRP offers a single-source daily event management solution to

  • Perform cause analysis using HPI’s industry-leading tools and methodologies,
  • Leverage insights dashboards to uncover individual and system factors associated with events, and
  • Facilitate closed-loop communications with all staff via highly visible event reporting, analysis, and resolution.

“To consistently deliver an optimal care experience, high reliability must be the foundation for everything we do,” said Tejal Gandhi, MD, Press Ganey’s Chief Safety & Transformation Officer. “Press Ganey’s High Reliability Platform helps organizations focus on creating and sustaining one culture of human performance, operational improvement, and clinical excellence.”

Earlier this year Press Ganey announced Safety 2025: Accelerate to Zero, a groundbreaking safety initiative aimed at reducing patient and caregiver harm by 80% by 2025. Twenty leading health systems have joined the initiative, committing to establish zero harm as an enterprise goal and pledging to promote improvement through cultural transformation and transparency on safety performance.

To learn more about Press Ganey’s High Reliability Platform, please schedule a demo today.

About Press Ganey

Press Ganey pioneered the health care performance improvement movement more than 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.


Press Ganey Media:
Jayme Maniatis, 781-684-0770