BusinessWire

EasyVista Positioned in Gartner Magic Quadrant for IT Service Management Tools for Ninth Consecutive Year

EasyVista is proud of its continued commitment to deliver a no-code, low-overhead ITSM tool for organizations amongst various levels of I&O maturity

NEW YORK--(BUSINESS WIRE)--#DigitalWorkplace--EasyVista Inc., a global software provider of intelligent service automation solutions for enterprise service management and self-help, announced today its inclusion in the 2020 Gartner Magic Quadrant for IT Service Management (ITSM) Tools. EasyVista was positioned as one of 11 companies to be included in the Magic Quadrant research, which profiles vendors in the enterprise ITSM tool market to help I&O leaders align them against their current and future IT roadmaps. This is the ninth consecutive year EasyVista has been recognized.

We believe the commitment to innovation to drive our customers’ digital transformation, continued focus on customer success and strong sales execution have been validated by EasyVista’s recognition in the Gartner Magic Quadrant for ITSM Tools this year,” said EasyVista’s Chief Revenue Officer of North America Evan Carlson. “Our vision of service automation that supports the rapidly transforming workplace while ensuring a low total cost of ownership has never been more relevant and necessary. We are proud to be recognized in the report amongst other selected ITSM vendors.”

EasyVista’s EV Self Help solution, combined with its comprehensive enterprise service management platform, provides the end-to-end customer experience this market demands,” added Carlson. “As organizations have had to further optimize costs and transform service in and outside of IT, we are delighted to have been able to grow revenue and invest in our customers’ future.”

To download a complimentary copy of the full 2020 Gartner Magic Quadrant for ITSM Tools report, visit: 2020 Gartner Magic Quadrant for IT Service Management (ITSM) Tools.

Source: Gartner, “Magic Quadrant for IT Service Management Tools,” Rich Doheny, Keith Andes, Mark Cleary, 6 October 2020. Previous titles included “Magic Quadrant for IT Service Support Management Tools.”

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About EasyVista

EasyVista is a global software provider of intelligent service automation solutions for enterprise service management and self-help. Leveraging the power of ITSM, Self-Help, AI, and Micro Apps to create customer-focused service experiences, EasyVista has helped companies improve employee productivity, reduce operating costs, and increase customer satisfaction. Today, EasyVista helps over 1,500+ enterprises around the world to accelerate change, empowering leaders to better serve their employees and customers across financial services, healthcare, education, manufacturing and other industries. Learn more at www.easyvista.com


Contacts

Erika Troconis-Rodell
etroconis-rodell@easyvista.com