Latest stores deliver a new level of customer experience
BEAVERTON, Ore.--(BUSINESS WIRE)--Comcast is announcing the imminent opening of three brand-new Xfinity stores in the Portland metro area – two in new locations -- and the re-reopening of a newly remodeled store. These stores are an important component of Comcast’s strategic efforts to transform the customer experience, with the ultimate goal of ensuring that the majority of customers can get to an Xfinity store in 15 minutes or less.
“This is a significant expansion of our retail presence in the Portland metro area,” said David Tashjian, Regional Vice President of Comcast Oregon/SW Washington. “Our new Xfinity stores provide a best-in-class customer experience, designed to encourage customers to explore, learn about and interact with the latest Xfinity products and services.”
Opening on Dec. 12, the Happy Valley Xfinity store at the Clackamas Mall (12130 SE 82nd Ave. Suite H241) will replace the Xfinity store on SE Oak Street in Milwaukie, which will close on Dec. 11. The new 4,700-square-foot retail center will feature enhanced demonstration displays to enable customers to interact with products, along with the entire suite of Xfinity home security products and mobile phones.
Another new Xfinity store will open at Eastport Plaza (4124 SE 82nd Ave, Suite 500) on Dec. 23, just in time for last-minute holiday shopping. “This is a new neighborhood for us,” said Matt Quantz, Vice President of Sales and Marketing for Comcast Oregon/SW Washington. “We’re thrilled with this location which will better meet the needs of new and existing customers in southeast Portland.”
In Hillsboro, customers will appreciate the completely remodeled Xfinity store at its original location on NW 185th Ave. Opening Dec. 21, the store features a more spacious floorplan, additional customer seating, and hands-on technologies and displays. And in the rapidly expanding area of South Hillsboro, residents will have a new Xfinity store to explore at the Sunset Esplanade at 2231 SE TV Highway. That store will open on Dec. 19.
“All our new – and remodeled – Xfinity stores feature iPads for individual demonstrations of our products and services,” said Quantz. “Our associates love showing customers the latest features of our award-winning X1 voice remote, Xfinity apps that help customers manage their accounts and services, and how they can integrate their Netflix and Amazon Prime accounts into our easy-to-navigate platform.”
Quantz is also excited about Xfinity Flex, a brand-new technology that enables Xfinity Internet customers access to a 4K UHD streaming device, the X1 voice remote and over 10,000 free movies and shows. Said Quantz, “Flex enables customers to bring all their streaming content into one place, eliminating the need to pogo stick among streaming apps and remember various passwords. And it’s no additional cost for Xfinity Internet-only customers.”
All Xfinity stores are open from 10 a.m. to 8 p.m. Monday through Saturday and 11 a.m. to 6 p.m. on Sundays. On Christmas Eve (Dec. 24) stores will close at 4 p.m. and will remain closed on Dec. 25, Christmas Day. New Year’s Eve (Dec. 31) stores will also close at 4 p.m. and re-open on Jan. 1, New Year’s Day, at 11 a.m.
About Comcast Corporation
Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company with three primary businesses: Comcast Cable, NBCUniversal, and Sky. Comcast Cable is one of the United States’ largest video, high-speed internet, and phone providers to residential customers under the Xfinity brand, and also provides these services to businesses. It also provides wireless and security and automation services to residential customers under the Xfinity brand. NBCUniversal is global and operates news, entertainment and sports cable networks, the NBC and Telemundo broadcast networks, television production operations, television station groups, Universal Pictures, and Universal Parks and Resorts. Sky is one of Europe's leading media and entertainment companies, connecting customers to a broad range of video content through its pay television services. It also provides communications services, including residential high-speed internet, phone, and wireless services. Sky operates the Sky News broadcast network and sports and entertainment networks, produces original content, and has exclusive content rights. Visit www.comcastcorporation.com for more information.