WorldRemit insights: How COVID-19 is impacting international payments

● Spike in digital send and pay-out methods in countries under lockdown

DENVER--(BUSINESS WIRE)--Country lockdowns are significantly impacting the flow of international payments. As governments across the globe impose movement restrictions to prevent the spread of COVID-19, data from international money transfer service WorldRemit shows this is changing the way people send and receive money abroad.

WorldRemit enables international payments to be sent from 50 countries via its 100% digital platform. In recent weeks, customer acquisition was up compared to the same period last year. In countries like the US, Canada, Spain, Italy and the UK where strict lockdowns have been put in place, people who still need to send money abroad but don’t want to put themselves at risk by leaving their homes are beginning to move to digital methods.

On the receive side, the company is observing a marked increase in money flows into digital channels like bank accounts and mobile wallets. Data collected by WorldRemit from the last few weeks shows that where cash pick up is impacted due to lockdown, there has been a shift to digital. In countries including Thailand and Fiji, the shift to mobile money, airtime top-up or bank transfers has been 100% since the first half of March.

Although some customers may eventually return to cash as their preferred money transfer method after the COVID-19 pandemic passes, it is highly likely that we will see an accelerated migration from cash and retail money transfer towards mobile money and other forms of digital payment.

According to data from the World Bank in Q4 2019, WorldRemit digital money transfers save customers an average of 25% when sending USD200, compared to other global money transfer providers*. In the global economic downturn that we are beginning to experience, offering great value and competitive pricing to consumers is critical for money transfer companies like WorldRemit.

“In the midst of the very challenging environment that our customers are facing around the world, we are committed to continuing to provide a secure, convenient and affordable money transfer service through digital channels. Hard-working immigrants around the world more than ever need these safer digital options to continue to support their families in these difficult times” says Daniel Canning, Managing Director for WorldRemit Americas.


Notes to Editors:

*WR is on average 25% cheaper against Ria, Western Union and MoneyGram (when sending USD200). Comparison based on the average global aggregate cost to send using data sourced from the World Bank for Q4 2019. For more details visit
WorldRemit Corp, 600 17th Street, Suite 200S Denver, CO 80202.

About WorldRemit

WorldRemit is a leading UK fintech providing international money transfer services. We disrupted an industry previously dominated by offline legacy players by taking international money transfers online - making them safer, faster and lower-cost. We currently send from 50 to 150 countries, operate in 6,500 money transfer corridors worldwide and employ over 800 people worldwide.

On the sending side WorldRemit is 100% digital (cashless), increasing convenience and enhancing security. For those receiving money, the company offers a wide range of options including bank deposit, cash collection, mobile airtime top-up and mobile money.

Backed by Accel, TCV and Leapfrog – WorldRemit’s headquarters are in London, UK with a global presence including in the United States, Canada, South Africa, Japan, Singapore, the Philippines, Australia and New Zealand.

For more information visit


For further information please contact:
Claudia Formiga
M: +1 303 519-0217