State chatbot’s outstanding customer service recognized with international honor
TOPEKA, Kan.--(BUSINESS WIRE)--Agent Kay, the official chatbot for the State of Kansas, was honored with a Bronze Stevie® Award in the Contact Center Solution – New category at the 14th annual Stevie Awards for Sales & Customer Service.
Kansas’ Agent Kay solution was selected from among 2,600 nominations submitted by organizations from across the globe. Entries in this category spanned virtually every industry. Winners were determined by the average scores of more than 180 professionals worldwide on seven specialized judging committees.
“We are thrilled to have our chatbot solution recognized,” said Duncan Friend, Executive Director of Information Network of Kansas (INK). “Our Kansas-based team knows exactly what other Kansans experience when using these solutions, and we are proud of the accomplishments we have made. We are excited to continue to make government experiences purposeful, simple and convenient.”
Agent Kay was launched in June 2018. At the time of submission, Agent Kay was integrated into six platforms:
- Kansas.gov - Kansas Government Facebook Messenger
- Kansas Property Tax Payment
- Kansas WebFile
- Kansas Secretary of State
- Kansas Division of Vehicles Express
The State’s official chatbot is now also assisting visitors on the Kansas Business One Stop site.
In 2019, Agent Kay was integrated into Kansas WebFile, becoming the first instance of an artificial intelligence chatbot to support a state income tax filing system. Since then, the chatbot has received positive feedback and other prestigious awards for transforming the way citizens and businesses interact with the state.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
The Information Network of Kansas, Inc. (INK) is a public-private partnership responsible for the development of the official website for the state of Kansas, Kansas.gov as well as many other services provided to the citizens, business, and agencies of the State of Kansas.
NIC Inc. (Nasdaq: EGOV) launched the digital government industry in 1992, and continues to lead it, providing a secure payment engine and thousands of digital government solutions across a network of more than 6,000 federal, state, and local government agencies. In addition, NIC is a leading provider of outdoor recreation solutions, with 1 out of 6 hunting and fishing licenses in the United States sold using an NIC service. The company created the nation's first personal assistant for government and comprehensive mobile platform, Gov2Go®, as well as the innovative, data-driven prescription drug monitoring platform, RxGov®. More information is available at www.egov.com.
ABOUT The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Kansas Information Consortium