SoftwareReviews Names Cherwell Software 2019 IT Service Management Emotional Footprint Champion

COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--Cherwell Software, a global leader in enterprise and digital service management solutions, announced that SoftwareReviews, a division of world-class IT research and advisory firm Info-Tech Research Group Inc., has ranked the Cherwell® Service Management tool a “champion” in the Information Technology (IT) Service Management (ITSM) in its 2019 ITSM Emotional Footprint Awards.

“The Emotional Footprint Awards provide us an understanding of the experience customers appreciate most, which is essential for any business today,” said Sam Gilliland, chief executive officer of Cherwell Software. “We believe that the true value to customers comes from not just what we do best – deliver easy customization and a breadth of features, but also how we do it – reliably and with respect.”

In addition to offering a leading IT service management solution to support more efficient IT operations, Cherwell technology provides a flexible platform for expanding workflow automation across the enterprise. By leveraging the full capabilities of the Cherwell platform, organizations can devise efficient and seamless work processes that are designed to improve employee and customer experiences and drive business results. Research shows that improved work process integration can drive employee engagement and productivity along the way.

For more information about Cherwell Service Management please visit

About the Emotional Footprint Awards and Software Reports

The SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Our scoring methodology aggregates these ratings across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product. Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

About SoftwareReviews

SoftwareReviews is a division of Info-Tech Research Group Inc., a world-class IT research and advisory firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software. Visit to see where vendors appear on the data quadrant and emotional footprint diamond, and to access reports.

About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit:


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Keith Little