Socially Determined Earns High Customer Satisfaction in KLAS Research Spotlight Report

100% of Customers Interviewed are “Highly Satisfied” with Outcomes and Performance of SocialScape® Platform

WASHINGTON--(BUSINESS WIRE)--Socially Determined, the social risk analytics company for organizations committed to addressing the Social Determinants of Health (SDOH), today announced it has been recognized by KLAS® Research in an Emerging Technology Spotlight Report. Based on independent interviews with Socially Determined customers, the report found that 100% are “highly satisfied” and would purchase the company’s SocialScape® platform again. In addition, Socially Determined earned an A+ ranking in key areas including product functionality, executive involvement and customer willingness to recommend the company to peers.

These rankings contributed to Socially Determined earning an overall score of 96.5, compared to an average score of 88.3 across KLAS-recognized organizations. KLAS states, “Socially Determined clients are highly satisfied and say the vendor’s team is great at turning data and numbers into actionable insights.”

The Spotlight report titled, “Socially Determined: SDOH Insights Drive Outcomes” is the result of in-depth and anonymous interviews KLAS Research conducted with payer, provider and employer organizations using the SocialScape platform. Some of the anonymous comments Socially Determined customers provided to KLAS Research include:

  • “If people really want to get down to an actionable, granular level so that they can do something with the information, that is where Socially Determined really shines. I have a hard time finding other groups that can do what Socially Determined does.”
  • “We have achieved several outcomes using SocialScape for financial and food intervention cohorts, including reduced ER utilization, reduced admissions and readmissions, and improved connections to primary care. We have also shown that we are helping people improve their credit scores and increase their savings, and that helps them get better apartments or more reliable cars. SocialScape ingests our data and gives it back to show that we are making a difference.”
  • “Socially Determined’s security connections; the way they ingest, house, and analyze the data; and the way they output our outcomes back to us are very secure and reliable. The security piece has a very high value. In healthcare, that security really matters.”

SocialScape provides powerful risk metrics and advanced analytics that enable organizations to understand the many facets of social risk and—more importantly—how those social risks impact their business and the communities they serve. Healthcare organizations, government agencies, non-profits, and life sciences companies rely on these powerful insights to drive high-value strategies and programming around pressing needs like food insecurity, financial strain, transportation, housing and health literacy.

“Social Determinants of Health have such an oversized impact on the wellbeing of individuals and a population – and contribute significantly to the overall cost of care – yet they’ve been neglected for far too long. Screening on an individual basis has been a step in the right direction, but in order to truly make a difference at scale through proactive interventions, accessing and analyzing data in new ways is essential,” said Trenor Williams, MD, CEO and co-founder of Socially Determined. “There’s no greater validation that we’re making a difference than being able to hear it directly from customers. The deep research that KLAS has conducted, and the unvarnished opinions they’ve extracted from our customers is invaluable. And it’s a clear indication that we’re heading in the right direction and that our work has just begun.”

About KLAS

KLAS is a data-driven company on a mission to improve the world's healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS and the insights we provide, visit

About Socially Determined

Socially Determined is the social risk analytics company for organizations committed to addressing the Social Determinants of Health (SDOH). The company’s flagship platform SocialScape® quantifies social risk factors and analyzes the impact of these factors on health and business metrics. The company’s team of social risk experts provides advisory services to translate these insights into actionable solutions with measurable benefits. Socially Determined is headquartered in Washington, DC and operates a second office in Blacksburg, VA. For more information, follow Socially Determined on Twitter (@SocDetermined) or LinkedIn (, or visit


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Mike Reilly