Enterprise video leader once again recognized for superior customer service by American Business Awards®
MINNEAPOLIS--(BUSINESS WIRE)--Qumu, the leading provider of best-in-class video technology for the enterprise, has been named the 2020 Silver Stevie® Award winner as Customer Service Department of the Year in North America. This year marks not only the second consecutive Stevie Award for the Qumu Customer Success team, but also its second consecutive nomination for the highly competitive and internationally-recognized honor. Past winners have included Google, Optum Health, Zappos.com, Wyndham Resorts and Aflac, with the Gold Stevie going to Qumu in 2019.
“At Qumu we solve the toughest and most diverse issues related to video scale, security and self-service within the enterprise,” said Vern Hanzlik, President and CEO of Qumu. “Our blue chip customer base demands that support be a significant differentiator in the enterprise video space, and our Customer Success team is a key contributor to Qumu's 90%+ annual retention rates.”
In addition to direct feedback from 25 Qumu customers including nearly 20 from the Global 2000, the Qumu Customer Success team was evaluated on metrics related to Ticket Reply Times, Total Handling Times, One-Touch Resolutions, Overall Customer Satisfaction, Customer Retention, and Willingness to Recommend. Information for the award submission was collected from Qumu customers and internal Qumu ticketing systems, as well as from independent analysts who cover the Enterprise Video space.
More than 230 professionals worldwide participated in the judging process to select the 2020 Stevie Award winners. This year’s judging panel in the Customer Service and Support category included industry veterans from Amazon Web Services, Wells Fargo, Amway, WalkMe, Concentrix, Avaya and AT&T, and their job was not an easy one. “Despite the toughest business conditions in memory, American organizations continue to demonstrate their commitment to innovation, creativity, and bottom-line results,” said Stevie Awards president Maggie Gallagher. “This year’s Stevie-winning nominations are full of inspiring stories of persistence, ingenuity, resourcefulness, and compassion.”
In acceptance of the 2020 Stevie Award for Customer Service Department of the Year, the Qumu Customer Success Team will be honored in a virtual ceremony on August 5th of this year. Anyone interested in learning more about Qumu may visit the Qumu website at www.qumu.com, or request more information online at www.qumu.com/contact-us/.
About Qumu Corporation
Qumu (Nasdaq: QUMU) is the leading provider of best-in-class tools to create, manage, secure, distribute and measure the success of live and on-demand video for the enterprise. Backed by the most trusted and experienced team in the industry, the Qumu platform enables global organizations to drive employee engagement, increase access to video, and modernize the workplace by providing a more efficient and effective way to share knowledge.
About the Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Vice President of Marketing