MENLO PARK — This past year people came to Facebook around some of the worst crises across the world to let their friends and family know they’re safe, learn and share more about what’s happening and help communities recover. In particular, many used Community Help to ask for and give help in times of crisis — everything from providing shelter, to rescuing people from flood waters and gathering and distributing clothing, food and water.
Since launching a year ago, people have posted over 750,000 comments and messages in Community Help for more than 500 different crises. Some of the crises where people used Community Help the most in 2017 include the flooding in Brazil (May), Hurricane Harvey in the US (August), the attack in Barcelona (August), the flooding in Mumbai (August) and the earthquake in Central Mexico (September).
But people helping people is only part of the solution. Organizations and businesses also play an integral role in responding to crises and helping communities rebuild. Starting immediately, organizations and businesses can post in Community Help, so that they can provide critical information and services for people to get the help they need in a crisis.
Facebook is beginning to roll out the feature to Pages for organizations and businesses like Direct Relief, Lyft, Chase, Feeding America, International Medical Corps, The California Department of Forestry and Fire and Save the Children and will make the feature available to more in the coming weeks.
Enabling organizations and businesses to post in Community Help will give them new ways to reach communities impacted by crises and provide resources to help them recover. For example, they might post about helping people find everything from free transportation to supplies and connecting volunteers with organizations that need help.
Facebook’s priority is to build tools that help keep people safe and, when crisis does strike, make it easier for them to get the help they need to recover and rebuild.