Ushur Secures $50 Million Series C

<p align&equals;"left"><strong>SANTA CLARA<&sol;strong> &&num;8212&semi; <u>Ushur<&sol;u>&comma; a provider of AI-powered Customer Experience Automation &lpar;CXA&rpar;&comma; has raised a &dollar;50 million Series C funding round led by Third Point Ventures with participation from existing investors Iron Pillar&comma; 8VC&comma; Aflac Ventures and Pentland Ventures&period; Funds from this round will go toward expanding Ushur’s experience automation portfolio&comma; developing new innovations in AI and moving into new regions and industry verticals&period;<&sol;p>&NewLine;<p align&equals;"left">In the last 12 months&comma; Ushur says it has tripled its headcount&comma; doubled its customer base and achieved a Net Revenue Retention &lpar;NRR&rpar; of 164&percnt; as enterprises have moved toward AI-driven automation solutions purpose-built for end-to-end customer engagement applications&period; This is an area where back-office automation technologies&comma; such as Robotic Process Automation &lpar;RPA&rpar;&comma; continue to struggle to deliver business value&period;<&sol;p>&NewLine;<p>&OpenCurlyDoubleQuote;The previous generation of enterprise automation was designed for infrastructure processes&comma;” said Simha Sadasiva&comma; CEO and cofounder&comma; Ushur&period; &OpenCurlyDoubleQuote;We built Ushur’s AI platform with a different goal in mind&colon; to provide excellent customer experiences at scale and to deliver meaningful interactions that put the customer’s needs at the center&period; Enterprises have a massive appetite for modernizing the customer experience to maintain their market position&period; When combined with automation&comma; this unlocks tremendous financial value&period; Ushur’s CXA cloud delivers on both of these promises&period; Our success is a direct result of the value created for the enterprise with a focus on the customer experience&comma; which continues to shape our technology&comma; our strategy and our culture&period;”<&sol;p>&NewLine;<p align&equals;"left">Half of Ushur’s customers are Fortune 500 companies including Aflac&comma; Cigna&comma; CVS&comma; Irish Life&comma; United Healthcare and Unum Group&period;<&sol;p>&NewLine;<p align&equals;"left">With Ushur&comma; these enterprises have improved customer engagement rates as much as 85&percnt;&comma; reduced email triage times from five days down to five minutes and slashed customer issue resolution times by as much as 90&percnt;&period;<&sol;p>&NewLine;<p>&OpenCurlyDoubleQuote;Ushur is achieving impressive growth and deployment with production technology perfectly suited to automate enterprise-class customer engagements&comma;” said Rob Schwartz&comma; Managing Partner&comma; Third Point Ventures&period; &OpenCurlyDoubleQuote;As enterprises in verticals such as insurance&comma; healthcare and financial services run into the limits of the previous generation of business process automation&comma; we see Ushur’s user experience-focused&comma; AI-driven platform deliver massive value to their customers&period; Our continued investment in Ushur further demonstrates our conviction that Ushur is shaping a new category&comma; one that will fundamentally transform how enterprises engage and serve their customers at scale&period; I just can’t wait to see what comes next for this truly innovative company&period;”<&sol;p>&NewLine;<p>Ushur’s enterprise-ready platform has artificial intelligence at the core&period; It uses conversational AI&comma; language intelligence and document understanding to deliver industry-specific&comma; hyper-personalized customer experience solutions&period; Ushur will use the latest round of funding to enhance its platform with transformative new technologies including Large Language Models &lpar;LLMs&rpar; and Generative AI&period;<&sol;p>&NewLine;