Instacart to Help Drivers That Get Tip Baited

<p>Instacart&comma; the nation&&num;8217&semi;s leading grocery delivery service&comma; announced a new plan to protect its delivery drivers from tip baiting&period; This is when an order features a tip &lpar;sometimes substantial&rpar; and then after delivery the customer reduces the tip to zero&period; This often infuriates drivers who have spent time shopping and delivering groceries for a customer when upfront Instacart pricing shows a larger amount including tip&period;<&sol;p>&NewLine;<p>The company says it will reimburse drivers up to &dollar;10 if a customer reduces a tip to zero for no reason&period; Instacart customers can now change tips only two hours after delivery&comma; reduced from 24 hours&period; Customers can still increase tips up to two weeks after orders&period;<&sol;p>&NewLine;<p>Instacart also announced these features that could increase driver earnings&period;<&sol;p>&NewLine;<ul>&NewLine;<li><strong>Multi Store Batching <&sol;strong>– a new type of batch that includes orders from multiple stores&comma; helping you earn more for your time and effort&period; By shopping from multiple stores&comma; you’ll have the opportunity to earn more in less time&comma; help additional customers&comma; and earn multiple tips — all from a single batch&period;<&sol;li>&NewLine;<&sol;ul>&NewLine;<ul>&NewLine;<li><strong>Add Ons <&sol;strong>– Instacart has developed a feature that allows you to accept a new order in addition to the one you’re already shopping&comma; making the most of your time in the store&period;<&sol;li>&NewLine;<&sol;ul>&NewLine;<p>Instacart is also encouraging customers to increase tips for great service&period;<&sol;p>&NewLine;<p>The company will begin prompting customers to consider increasing their tip anytime they rate a shopper 5 stars&comma; as another way of recognizing great service from shoppers who go above and beyond&period; Through customer testing&comma; Instacart reports a 6&percnt; increase in shoppers’ earnings from tips on eligible orders&period; At checkout&comma; Instacart is also encouraging customers who choose not to leave a tip to add one to recognize their shopper’s hard work&period; In testing&comma; this feature has resulted in a 12&percnt; reduction in customers choosing not to leave a tip&period; Each of these features is currently being rolled out to all customers and shoppers&period;<&sol;p>&NewLine;